Airtel, one of India’s leading telecom companies, is facing a significant service outage affecting customers in several cities. According to reports from Downdetector, users began experiencing issues on the afternoon of October 22, 2023, with complaints surfacing from areas including Delhi, Mumbai, Bengaluru, and Ahmedabad. The outage has led to disruptions in calls, mobile data, and overall connectivity. The company addressed the issue through a statement, labeling the situation as an ‘isolated incident’ specifically in Ahmedabad, where they are actively working to restore services. Users took to social media to express their frustration, with many commenting on the ongoing challenges they are facing due to the connectivity issues. Airtel has stated that they are committed to resolving these problems swiftly and have urged users to report any continued outages. Despite the company’s reassurances, customers remain on edge as they seek reliable communication services. An Airtel spokesperson noted, ‘Our technical teams are working round the clock to resolve any issues and restore normal service as quickly as possible.’ This outage is notable given Airtel’s substantial customer base and the ongoing reliance on mobile connectivity across India during the pandemic recovery stages. The persistence of connectivity issues may pose reputational challenges for the telecom giant as they navigate customer perceptions and competitive pressures from rivals in the sector.
Airtel Reports Major Service Outage Across Multiple Cities
